Refund and Returns Policy

If you would like to return or exchange an item to UrbanVog, please follow the instructions below within 15 Business days of delivery.
Safely pack the things within the original packaging that came with the merchandise . All clothing must be unused and unaltered. 

Call us at: +13477696884
E-mail:  [email protected]

Shipments must be pre-dispatched employing a traceable method like Fedex or DHL. 

Please note:

Once the Execution Center has received and confirmed your return (usually within 72 hours of receipt), you’ll receive an email confirming that your return is complete. If there’s a refund, it are going to be issued within 7 Business days. Please note that, counting on the financial organization , it’ll take another 3-5 Business days for the credit to be credited to your account.

Have any questions?

Team is happy to help!

E-mail: [email protected]

Exchange

so as to exchange a product please contact us at

E-mail:  [email protected] and that we will process the exchange.

Defected

If you discover your order is flawed you would like to contact us at

E-mail: [email protected] a with photo (no need to return the item) we’ll immediately send a new Hand Bag.

Not as described or wrong Product

If you discover your order is flawed you would like to contact us at

E-mail: [email protected] with photos of the merchandise we’ll provide a return shipping label once it’s tracking we’ll ship a
new Hand bag immediately

Change of mind:

Change of Mind isn’t acceptable. Any return Or Refund will Process